Privacy Policy — How 111bet Protects Your Data

1 Who We Are

111bet operates the online casino and sports betting platform accessible at https://111bet.lol (the "Platform"). References in this Privacy Policy to "111bet", "we", "us", or "our" refer to the operator of the Platform. We are the data controller in respect of all personal data collected through and in connection with the Platform.

Our primary contact for data-related enquiries is our customer support team, reachable at [email protected]. Queries regarding this Privacy Policy, your data rights, or data processing practices should be directed to that address.

2 Scope of This Policy

2.1 This Privacy Policy applies to all personal data collected by 111bet when you visit the Platform, register an Account, place bets, play casino games, make deposits or withdrawals, contact customer support, or otherwise interact with us.

2.2 This policy governs personal data relating to natural persons (individual human beings). It does not cover data relating to corporate entities.

2.3 The Platform is directed at adult players in Bangladesh. If you are accessing the Platform from outside Bangladesh, please be aware that the data practices described in this policy are calibrated for a Bangladeshi player base and may not align with data protection laws in other jurisdictions.

3 Data We Collect

111bet collects personal data through several channels. The following table summarises the categories of data collected and their source:

3.1 Data You Provide Directly. The majority of personal data we hold about you is information you provide voluntarily during registration, account management, KYC verification, or when contacting customer support.

3.2 Data Collected Automatically. When you visit the Platform, certain technical data is collected automatically by our servers. This includes your IP address, the pages you visit, the time and duration of your visit, and the device and browser you use. This data is used for platform security, fraud prevention, and performance optimisation.

3.3 Data from Third Parties. Where you use a third-party payment service such as bKash, Nagad, Rocket, or Upay to deposit funds, we receive a transaction confirmation and reference number from that provider. We do not receive your full payment account credentials from these providers.

4 How We Use Your Data

111bet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 111bet Account, including processing your registration, verifying your identity, and managing your Account settings.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to facilitate withdrawal requests to your nominated payment channel.
• Platform Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• Responsible Gaming: To monitor player behaviour for indicators of problem gambling, to enforce self-exclusion requests, and to apply player-set deposit or session limits.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance with Account-related matters.
• Legal Compliance: To comply with applicable legal obligations, including identity verification requirements and responding to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to identify technical issues, improve user experience, and develop new features. This analysis does not involve identifying individual players.
• Promotional Communications: Where you have provided explicit consent, to send you information about promotions, bonuses, and new game releases relevant to your interests. You may withdraw this consent at any time.

5 Legal Bases for Processing

5.1 Contractual Necessity. Processing your identity data, contact data, financial data, and betting data is necessary for 111bet to perform its contractual obligations to you as a registered player — specifically to provide you with access to the Platform, process your bets, and handle your deposits and withdrawals.

5.2 Legitimate Interests. Processing of technical data and communications data is carried out on the basis of 111bet's legitimate interest in maintaining platform security, preventing fraud, and improving its services. We have assessed that these interests are not overridden by your privacy rights in the context of running a secure online betting platform.

5.3 Legal Obligation. Processing of verification data for KYC purposes may be required to fulfil legal obligations applicable to the operation of the Platform, including anti-money laundering due diligence.

5.4 Consent. Sending you promotional communications is based on your explicit consent. You can withdraw this consent at any time by contacting [email protected] and your preferences will be updated within 48 hours.

6 Cookies & Tracking Technologies

6.1 The 111bet Platform uses cookies and similar tracking technologies to improve your browsing experience, maintain your session while you are logged in, and gather anonymised analytics about Platform usage.

6.2 The following categories of cookies are used on the Platform:

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit. They cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how visitors use the Platform — which pages are visited most frequently, typical session durations, and navigation paths. This data is used to improve the Platform and is not linked to individual player identities.
• Preference Cookies: Store your language and display preferences so they are remembered on return visits.

6.3 Most web browsers allow you to refuse or delete cookies through their settings. Please note that disabling essential cookies may prevent you from logging in or using certain Platform features. Disabling analytics cookies will not affect your ability to place bets or access games.

6.4 111bet does not use advertising cookies or allow third-party advertising networks to place tracking cookies on the Platform.

7 Data Sharing and Disclosure

7.1 Service Providers. 111bet shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processing intermediaries, identity verification service providers, and cloud hosting infrastructure providers. All service providers are contractually required to process personal data only for the purposes specified by 111bet and to implement appropriate security measures.

7.2 Legal Disclosures. 111bet may disclose personal data to competent law enforcement authorities, regulators, or courts where required to do so by applicable law, or where such disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.

7.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of the 111bet business, personal data held about players may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to data processing that result from it.

7.4 What We Do Not Do. 111bet does not sell, rent, licence, or otherwise transfer your personal data to third-party marketers, data brokers, or advertising networks. Your data is not a commercial product.

8 Payment Data and Mobile Banking

8.1 Deposits and withdrawals on 111bet are processed via Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay, as well as Visa and Mastercard. Each of these payment providers operates under its own privacy policy and terms of service.

8.2 When you initiate a deposit via bKash, Nagad, Rocket, or Upay, the transaction is authenticated directly within that provider's app or USSD interface. 111bet receives only a transaction confirmation reference and the amount. We do not receive, store, or have access to your mobile banking PIN, OTP codes, or full account credentials for any of these services.

8.3 Card payment data (Visa, Mastercard) is processed through a PCI DSS-compliant payment gateway. 111bet does not store full card numbers, CVV codes, or card expiry dates on its own servers.

8.4 All payment transactions are recorded in your 111bet Account transaction history for account management and dispute resolution purposes. This transaction history is retained for a minimum period in line with our data retention policy described in Section 9.

9 Data Retention

9.1 111bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and as required by applicable legal and regulatory obligations.

9.2 Account data (identity, contact, and financial data) is retained for the duration of your Account's active status and for a period of at least five years following Account closure. This retention period is maintained to satisfy anti-money laundering due diligence record-keeping requirements.

9.3 Betting and gaming session data is retained for a minimum of two years from the date of each transaction, to support dispute resolution and responsible gaming monitoring.

9.4 Customer support communications are retained for two years from the date of the most recent communication in a support thread.

9.5 Technical log data (IP addresses, session logs) is retained for a maximum of 12 months, after which it is deleted or anonymised.

9.6 Where you exercise your right to erasure (see Section 11), data that is subject to a mandatory retention obligation will be retained for the legally required period but will be isolated from active processing systems.

10 Data Security

10.1 111bet implements technical and organisational security measures proportionate to the risk associated with processing your personal data. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive stored data including identity verification documents.
• Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate operational need.
• Regular security assessments of the Platform infrastructure.
• Two-factor authentication requirements for internal administrative access to data systems.

10.2 In the event of a data breach that is likely to result in a risk to your rights and freedoms, 111bet will notify affected players without undue delay and will take immediate steps to contain the breach, assess its impact, and prevent recurrence.

10.3 Whilst 111bet takes all reasonable steps to protect your personal data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account login credentials and for logging out of your session when using shared devices.

11 Your Data Rights

As a player on the 111bet Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":

• Right of Access: You may request a copy of the personal data 111bet holds about you. We will respond within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data (e.g., name, date of birth), we may require supporting documentation before making corrections.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no other legal basis applies. Note that data subject to mandatory retention obligations cannot be erased until the applicable retention period expires.
• Right to Restrict Processing: You may ask us to pause the processing of your personal data in certain circumstances — for example, while we investigate a rectification request.
• Right to Object: You may object to the processing of your personal data where that processing is based on our legitimate interests, including where it is used for analytics purposes. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your objection.
• Right to Withdraw Consent: Where we process your personal data on the basis of your consent (e.g., for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

11.1 111bet will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive. We will respond to all valid requests within 30 calendar days. Where a request is particularly complex, we may extend this period by a further 30 days with prior notice to you.

12 Children's Privacy

12.1 The 111bet Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player under 18 has registered an Account, that Account will be immediately closed, all associated data will be deleted, and any funds held in the Account will be returned to the payment source where possible.

12.2 If you are a parent or guardian and believe that your child has registered on the Platform, please contact us immediately at [email protected] so that we can take appropriate action.

13 Third-Party Links and Services

13.1 The Platform may contain links to the websites of game providers, payment processors, or other third parties. This Privacy Policy applies only to the 111bet Platform and does not govern the data practices of any third-party website or service. We encourage you to read the privacy policies of any third-party services you use in connection with the Platform.

13.2 Game content provided by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) is delivered through secure integrations. These providers may collect limited technical data (such as session identifiers) necessary to deliver game functionality. Such data collection is governed by those providers' own privacy policies and by the contractual arrangements between those providers and 111bet.

14 Changes to This Privacy Policy

14.1 111bet reserves the right to update or amend this Privacy Policy at any time. Material changes — particularly those that affect the purposes for which we process your data, the categories of data we collect, or your data rights — will be communicated to registered players via the contact details held on their Account at least seven days before the change takes effect.

14.2 Non-material changes (such as corrections of typographical errors or clarifications of existing practices without substantive change) may be made without prior notice. The "Last Updated" date at the top of this page will be revised on every update.

14.3 Continued use of the Platform following notification of a material change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you may request Account closure in accordance with the Terms & Conditions.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 111bet, please contact us using the details below:

Please copy the email address above into your email client to get in touch. Do not use a mailto link. Our support team operates 24 hours a day, seven days a week, and will direct your enquiry to the appropriate team member.